Create a seamless in-branch customer journey
Walkbase uses location-based data and insights to help banks and financial institutions map out the entire customer journey and identify areas for improvement, from optimal queue management to enhancing digital touchpoints to improve convenience. The Walkbase platform uses in-branch data to understand customer behavior, delivering a 360-degree view of customer interactions and branch operations which can then be used to optimize every area of the in-branch banking experience.
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Key Benefits of Walkbase for Banking and Finance
01.
Measure and improve queue performance with queue analytics
02.
Use pathing data to improve branch layout for maximum convenience
03.
Use customer insights to deliver personalized service
04.
Identify opportunities to deliver relevant in-branch digital content and advertising
05.
Optimize staffing and resources by using footfall data to identify peak periods
01.
Measure and improve queue performance with queue analytics
02.
Use pathing data to improve branch layout for maximum convenience
03.
Use customer insights to deliver personalized service
04.
Identify opportunities to deliver relevant in-branch digital content and advertising
05.
Optimize staffing and resources by using footfall data to identify peak periods
