Strengthen the In-Branch Experience With Customer Insights

Banking and Finance

Create a seamless in-branch customer journey.

Walkbase uses location-based data and insights to help banks and financial institutions map out the entire customer journey and identify areas for improvement, from optimal queue management to enhancing digital touchpoints to improve convenience. Leveraging in-branch data to understand customer behavior provides you with a 360-degree view of customer interactions and branch operations, which can then be used to optimize every facet of the in-branch banking experience.

Key Benefits for Banking and Financial Institutions

Measure and improve queue performance.

Leverage customer insights to deliver personalized service.

Identify opportunities to deliver relevant in-branch digital content and advertising.

Optimize staffing and resources by using footfall data to identify peak periods.

Protect patron privacy, with no personally identifiable information collected.

Solutions for Banking and Financial Institutions

Occupancy

Measure occupancy with more than 99% accuracy.

Queue Analytics

Understand how queues impact performance.

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